When you order there is an option to specify a separate delivery address. We give you the option to deliver to the specified cardholder’s address or to a third party address.
We aim to deliver most items within 5-7 working days, however we realise some couriers may take longer. Please wait 21 days before contacting us if your item has not arrived. We delivers parcels within England, Scotland, Wales and Northern Ireland. Deliveries to Isle of Wight and remote locations (e.g. Highlands, Shetland Islands, Isle of Man may take up to 7 working days. We deliver Monday to Friday, 8am – 8pm, and Saturdays, 8pm – 5pm. Please note that we do not deliver on Sundays or Bank Holidays.
We do realise that waiting in all day isn’t always possible, so our couriers will leave your item in a safe place or with a neighbour. They’ll leave you with a card to let you know where your parcel has been left.
We DO NOT deliver to:
The Channel Islands PO Box/ BFPO addresses